Support

Tap TAP TO PLAY, then drag down anywhere on the screen to pull the slingshot back, move sideways to aim, and let go. The further you pull, the faster you start. Aim for the bullseye on the snow: slide right through its centre for a Perfect start.

While sliding, drag your finger left or right anywhere on the screen.

Ramps send you into the air. While airborne, swipe up to flip. Land cleanly and you get a short speed boost.

Little pups wait along the track. Touch one and it rides along behind you; bring it home for bonus treasure. A crash sends them tumbling. Every pup you save goes into your pup album.

When your ride stops. Bumping into obstacles slows you down. Reach the finish line to unlock the next map.

Once you have finished the first map, a bonus slide high above the clouds opens every few minutes from the Maps button. It is full of coins: stay on it as long as you can.

No. Launch, Ride and Treasure upgrades are permanent and stay with you on every map.

Only on your device. There is no account and no cloud save. If you delete the game, your progress (including coins and gems you bought) is deleted too. A device backup (iCloud Backup or Android backup) may bring it back when you restore that backup to a device.

Make sure you are signed in to the same Apple Account (iPhone, iPad) or Google Account (Android) you bought with, then open the Shop and tap Restore purchases at the bottom. This brings back Remove Ads. Gems, coins and items you already received are part of your progress on the device and can’t be restored after the game was deleted.

Purchases are made through the App Store or Google Play, so refunds are handled by them: ask Apple for a refund or ask Google Play for a refund.

No. Rewarded ads (for example “x3 coins” or free gems) are always your choice. Full-screen ads appear at most after every 4th run, never before your 5th run and never right after you complete a map. Remove Ads turns them off.

Open Settings → Privacy in the game. On iPhone and iPad you can also change tracking in iOS Settings → Privacy & Security → Tracking; on Android you can reset or delete your advertising ID in your phone’s settings. The game works the same whatever you choose. Details are in the Privacy Policy.

To choose the right settings. Players under 13 (or under the age of digital consent in their country), and players who don’t answer, get only non-personalised ads suitable for children, from ad networks certified for children’s apps; they see no tracking prompt, analytics runs in a limited mode, and the game never opens the shop on its own. Older players see Google’s consent form where the law requires it and, on iPhone and iPad, Apple’s tracking prompt. The answer stays on your device. Details are in the Privacy Policy.

Most data is only on your device: deleting the game deletes it. Analytics and crash data held by Google are linked only to a random app ID; a new installation gets a new ID, and you can also reset your advertising ID. For any other request, or to ask us to delete data, write to sledpaws.sandbox@outlook.com. See the Privacy Policy.

Open Settings (the gear on the home screen) and use the switches.

The game follows your device language. You can also pick a language in Settings.