Support
Need a hand with your aquarium? Most answers are below. If not, just write to us.
Contact us
Email fishburg.sandbox@outlook.com. It helps if you include:
- your iPhone or iPad model and iOS/iPadOS version;
- the Fishburg version and build (shown at the bottom of Settings in the game);
- what happened, and a screenshot if you can.
For purchase problems, the order ID from Apple's receipt email is useful. Never send us card details or your Apple Account password. We try to reply within a few working days.
Frequently asked questions
Progress and saving
Where is my game saved?
Only on your device. Fishburg has no account and no cloud save, and we don't keep a copy. Your aquarium keeps "living" while the app is closed: fish grow and get hungry, and the glass slowly gets dirty, in real time.
I deleted the app or got a new device. Can I get my progress back?
Deleting the app deletes the save. If you restore your device from an iCloud or computer backup made before you deleted the app, or move to a new device by transferring your data, the save comes with it. Because we have no copy on a server, we can't restore progress for you. We're sorry about that.
Will changing my device's clock speed things up?
No. The game notices when the clock goes backwards and doesn't grant extra progress. It's best to leave the date and time set automatically.
Purchases
How do I restore my purchases?
Open Settings → Restore Purchases in the game, signed in with the same Apple Account you used to buy. This restores Remove Ads. Gem packs and the Starter Pack are used up when you buy them: their gems and coins live in your save and can't be restored.
I paid but didn't get my gems.
Make sure you're online, close Fishburg completely and open it again. The game finishes any pending purchase when it starts. If they still don't appear, email us with the order ID from Apple's receipt.
Where did the Starter Pack go?
The Starter Pack can be bought once per game save. After you buy it, it disappears from the Gem Store.
How do I get a refund?
Payments go through Apple, so refunds do too. You can request a refund from Apple at reportaproblem.apple.com.
Game Center
How do the leaderboard and achievements work?
If you're signed in to Game Center, your total XP goes to the Fishburg leaderboard and each award tier you reach unlocks an achievement. Tap the Game Center button at the bottom right of the main screen to see them.
How do I sign in or out of Game Center?
Go to iOS Settings → Game Center. The game works fully without Game Center; your awards are still saved on your device.
Notifications
How do the reminders work?
Fishburg can remind you when a fish is getting very hungry or has grown into an adult. Reminders are created on your device by the game. There's no push server.
How do I turn reminders on or off?
Use the notifications switch in the game's Settings, or go to iOS Settings → Notifications → Fishburg. Your fish still get hungry with reminders off, so check in now and then or use Vacation Mode.
Ads and privacy
Do I have to watch ads?
No. Rewarded ads are always your choice. You might occasionally see a full-screen ad after a level-up; Remove Ads turns those off.
How do I change my ad privacy choices?
In the game, open Settings → Privacy options (shown where a consent choice applies, such as in the EEA and UK). For the tracking permission, go to iOS Settings → Privacy & Security → Tracking. See the Privacy Policy for details.
Gameplay
My fish died while I was away. What can I do?
Tap the fish to revive it with 2 gems or by watching a rewarded ad. It comes back at the stage it was in. Before a long break, use Vacation Mode (from Storage) to pause hunger, growth and glass dirt in a tank for three days.
How do I clean the glass?
Tap the sponge and drag your finger across the dirty glass. You earn coins for the area you clean.
How do I change the language?
Fishburg follows your device's language. You can pick a different one in Settings → Language.
Still stuck? Email fishburg.sandbox@outlook.com.